Types of Communication

Internal communication

phone

chat /face-to-face

Note

Notice

Memos

emails

in-house magazine

Meetings

Presentations

External communication

Notices

Emails

Business letters

meetings

presentations

Modes of Communication

Verbal communication

-         Phone

-         Face-to-face

Non-verbal communication

-         Body language

-         Cultural skills

Print/written communication

Business correspondence

Send – an enquiry

Submit - (make) an offer

Place – an order

File, lodge (make) – a complaint

Visual Communication

- Presentations

- Graph literacy

   Types of graphs

    Language of graphs

 - Trends

     upward trend

     downward trend

     level trend

Vocabulary skills

Collocations (word partnerships)

Business register

Business verbs

Business Grammar

Business activities

Business decisions

Industrial processes

Anticipating problems

Making predictions